Refund policy

Effective Date: June 15, 2026

At Calming Pet Shop, every order is prepared with care and intention. We understand that sometimes a product may not be the right fit for your pet — and we want to make that right, gently and without hassle.

1. Our 30-Day Return Window

We accept returns within 30 days of your delivery date. To be eligible, items must be:

  • Unused and in their original condition
  • In the original packaging
  • Free from pet hair, odors, or signs of use

We are unable to accept returns on opened consumable products (supplements, treats, sprays) for hygiene and safety reasons.

2. How to Start a Return

Email our care team at support@calmingpetshop.com with your order number and a brief note about why the product wasn't the right fit.

3. Return Shipping Costs

Return shipping costs depend on the reason for your return:

  • Wrong item or arrived damaged: We cover it — a prepaid return label will be sent to you within 1–2 business days.
  • Change of mind or doesn't fit: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method for your return. We are not responsible for items lost in return transit.

4. Refunds

Once we receive and inspect the returned item, you will receive an email confirmation. Approved refunds are processed within 5–7 business days back to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If your pet deserves something different, we are happy to exchange an item for another of equal or lesser value. Simply mention this when contacting us and we will guide you through it.

6. Damaged or Incorrect Items

If your order arrived damaged or we sent the wrong item, we sincerely apologize. Please email support@calmingpetshop.com with a photo and your order number within 7 days of delivery. We will make it right immediately — at no cost to you.

7. Non-Returnable Items

The following items cannot be returned:

  • Opened supplements, treats, or consumables
  • Digital products or downloadable guides
  • Gift cards
  • Items purchased during final sale promotions

8. Contact Us

Questions about a return? Email support@calmingpetshop.com and a member of our team will respond within 1 business day.