Contact information

 

We are here for you and your pet. Whether you have a question about an order, need help choosing the right product, or simply want to share how your animal is doing — we would love to hear from you.

Our team responds to all messages within 1 business day, Monday through Friday.

Get in Touch

General Inquiries & Orders

For questions about products, orders, or anything on your mind: hello@calmingpetshop.com

Customer Support & Returns

For help with your order, returns, or shipping issues: support@calmingpetshop.com

Business & Wholesale

For wholesale inquiries, collaborations, or press: admin@calmingpetshop.com

Response Times

• Email: Within 1 business day

• We are available Monday – Friday, 9:00 AM – 10:00 PM (EST)

• Weekend messages will be answered the following Monday

Before You Reach Out

You may find an instant answer in our:

• Shipping Policy — for delivery timelines and free shipping details

• Return & Refund Policy — for returns, exchanges, and refund timelines

• FAQ — for common questions about our products and ingredients

A Note From Us

We are a small, passionate team that genuinely cares about your pet's comfort and your peace of mind. No bots, no scripted responses — just real people who love animals as much as you do. We will always take the time to give you a thoughtful, honest answer.

Reach us anytime at hello@calmingpetshop.com — we are glad you are here.