Privacy policy

Effective Date: June 15, 2026

 

At Calming Pet Shop, your privacy matters to us as much as your pet's comfort. This policy explains what information we collect, how we use it, and how you can reach us with concerns at admin@calmingpetshop.com.

1. Information We Collect

Information you provide

• Name, email address, and phone number

• Billing and shipping address

• Payment information (processed securely — we do not store card details)

• Messages you send us through email or our contact form

Information collected automatically

• IP address and browser type

• Pages visited and time spent on our website

• Device type and operating system

• Referring URLs and search terms

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Respond to your questions and support requests

• Send wellness tips and product updates (only if you opt in)

• Improve our website and product offerings

• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties — ever.

3. Cookies

We use cookies to enhance your browsing experience, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function as intended.

4. Third-Party Services

We use trusted third-party services to operate our store, including Shopify (e-commerce platform), payment processors, and shipping carriers. These providers have access to your information only as needed to perform their services and are bound by their own privacy policies.

5. Data Retention

We retain your personal data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications at any time

To exercise any of these rights, contact us at admin@calmingpetshop.com.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

For any privacy-related questions, please email admin@calmingpetshop.com.